If you received an order, there is no return or exchange. Please take care in choosing your preferred personalization and refer to the size charts for guidelines. Once an item is produced or shipped out, it is considered personalized due to customer-specific options, and we do not have a way to restock items. If an order is canceled before production, a 20% administrative fee will be applied, and the purchaser will be responsible for all credit card and transaction fees incurred.